Over 15 Languages

Translation is only one part of a complex adaptation process. To provide easy-to-read, easy-to-use health resources, we also address literacy levels, design, and cultural considerations. For example, we have conducted usability testing and other formative evaluation techniques to identify effective ways to explain concepts like "managed care” and “biomonitoring” in other languages.
Our languages include Spanish, Chinese, Korean, Vietnamese, Armenian, Russian, Tagalog, Hmong, Farsi, Arabic, and Khmer, as well as American Sign Language. For Chinese, we conduct usability tests and focus groups in both Mandarin and Cantonese.
• Medi-Cal Access Project
• Diabetes in Vulnerable Asian Populations in Alameda County

Patients & Health Plan Members

HRA has developed numerous resources for health care consumers, including specific groups such as Medi-Cal and Medicare beneficiaries. We work closely with consumers to develop resources to help people navigate the health care system, use prescription drugs correctly, and manage their own health and wellness.
• How to Use Your Health Plan
• Medicare Health Literacy Project

Parents & Families

Parenting resources have reached over 10 million families. Evaluation has shown that these resources help bridge knowledge gaps and empower people to find and use community resources.
• Every Step Counts Parents Guide (Pennsylvania)
• Arizona Parents Guide

Seniors & Caregivers

Programs to support healthy aging are increasingly important. HRA works with seniors of varied ages and ethnicities to conduct research and develop effective programs. We adapt communications to meet the literacy and design needs of older adults.
• Hospital to Home: Improving Transitional Care for Older-Adults
• Healthy Steps in Silicon Valley

People with Limited Literacy Skills

Over half of Americans have limited literacy. HRA can help you make sure that your health communications and interventions work for all of your clients.
• Medi-Cal Access Project
• Consumer Reports Best Buy Drugs Fact Sheets

People with Disabilities & Chronic Conditions

We work with individuals and advocacy groups to facilitate participation in research and evaluation activities. We develop materials in alternative formats, including large print, Braille, audio, DVD, and web. We integrate disability issues into our publications and resources, in photos and content.
• Medi-Cal Access Project

Deaf & Hard-of-Hearing

Many health programs fail to reach the Deaf and hard-of-hearing. We can work with you to evaluate and improve your program’s effectiveness with these communities.
• Emergency Preparedness Communication